Terms and Conditions of your booking

Please read these terms and conditions before booking your holiday cottage. If you have any questions about them please do not hesitate to contact us.

Best of Suffolk ("The Agent" or "we"/"us") acts as agent on behalf of the owner of the property ("the Owner"). Once the holiday confirmation is issued, this contract is between you ("the Occupier" or "you"), and the Owner.

  1. The Occupier is the person named on the booking form, and he/she is responsible for the obligations and conditions of hire. The Occupier shall not pass the booking to another party and shall be in residence at the property during the whole of the letting period. The Occupier must notify The Agent of any changes to the number of people or pets staying at the property in writing before the booking starts.
  2. Booking - A provisional booking can be made using the online reservation system. If you donít have access to the internet or would prefer to discuss your holiday preferences, please call us on 01728 638962 or email naomi@bestofsuffolk.co.uk. We will help you find the right property for your holiday but reserve the right to refuse any booking without explanation.
  3. Payment - A booking deposit of 25% of the cost of the holiday must be paid within three days of making your provisional booking and can be paid by cheque, debit card or credit card. A charge of 1.5% is added to all credit card payments to contribute to the additional banking charges incurred by the Agent. There are no charges for debit card and cheque payments. The booking is only confirmed after the deposit is received and a Booking Confirmation email sent from the agent to the Occupier. The Agent will contact you by email unless you advise that you would prefer to be contacted by post. You should read the confirmation details carefully and contact the Agent immediately if anything is incorrect. The balance of the rent plus a £100 good housekeeping deposit is payable six weeks before the start of your holiday. At some of the larger properties a £200 good housekeeping deposit is required. For bookings made less than seven weeks before the start of your holiday, the total is payable (full rental fee and good housekeeping deposit) at the time of booking. If the balance of the rent is not paid by the due date, the Agent on behalf of the Owner shall be entitled to cancel the reservation and the Occupier will forfeit the deposit. Rental prices may increase or decease over time but you will be charged the price quoted on the website at the time of booking.
  4. Use of the property - The Occupier will usually have access to the property from 4pm on the arrival day, although some properties do allow access from 3pm. The Occupier must depart the property by 10am on the departure day unless a later time is given by the Agent. The Occupier must abide by the arrival and departure times provided by the Agent. Some Owners do not allow children or pets and these conditions must be adhered to. Smoking is not permitted at any of the properties. The Owner reserves the right to terminate the Occupierís stay if they or members of their party display unreasonable behavior, cause nuisance to other parties or damage to the property, or if the number of persons occupying the property exceeds the maximum stated. The property shall not be used for any commercial purposes. In any of these circumstances no refunds will be made and you will have no further claim against the Owner or the Agent. The Occupier is granted the right to occupy the property for the holiday period specified but the Occupier has no right to remain in the accommodation after this time.
  5. What’s included: Electricity, gas and oil where supplied to the property, are included in the rent.  Fuel for fires and stoves is generally not provided.  Bed linen and towels are provided at all properties for the number of people expected at the property but the Occupier should bring their own beach towels.  Individual property details show whether a travel cot is provided.  Travel cots, where provided, have mattresses but all baby bedding and linen should be brought by the Occupier. 
  6. Pets - Where pets are permitted you must notify the Agent at the time of booking if you plan to bring your pet and obtain written permission. Please bring your own pet bedding, towels and anything you need to protect the cottage. Pets are not allowed on furniture or in bedrooms and should not be left unattended at the property. The Occupier must remove any trace of the petís occupation, both inside and outside of the property prior to departure.
  7. Cleaning and damage - The Occupier must agree to take good care of the property and its contents and on departure leave it in a clean and tidy condition. The £100 good housekeeping deposit will be returned to the Occupier within two weeks of the end of the stay provided that the property has been left in a satisfactory condition. The sum is held to cover any losses, damage and additional cleaning charges that may arise if the property is left in an unsatisfactory condition however caused, but excluding reasonable wear and tear. The Occupier may not be charged for minor items but is responsible for all breakages and damages and the cost will be payable on demand. All damage, loss or breakage to the property or contents must be reported to the Agent or Owner as soon as possible.  The Agent or Owner will repair the damage as soon as is practical. 
  8. Cancellations - Any cancellation must be made in writing.  The Agent will seek to re-let the property for the period of the booking, and if successful the Occupier’s payment will be refunded minus a £25 administration fee.  If however the property remains un-let, the full hire fee will be forfeited.  We recommend that you take out an insurance cancellation policy.  The Owner reserves the right to refuse any booking or to cancel any bookings already made subject to refunding any sums you have already paid, except where otherwise stated in clause 3.  The Occupier will have no further claim against the Owner or the Agent.
  9. Liability - Subject to clause 10, neither the Agent nor the Owner shall be liable to the Occupier or members of his party for any accident, loss, damage, injury, expenses, or inconvenience that may be incurred in connection with the rental howsoever suffered or incurred by the Occupier. We recommend that you insure for such loss. 
  10. Circumstances beyond the control of the Owner/Agent - Except where otherwise stated in these Conditions, neither the Owner nor the Agent shall be liable for any change or cancellation which is a result of unusual and unforeseeable circumstances beyond its control; for example fire, flood, exceptional weather conditions and epidemics.
  11. Nothing in these Terms and Conditions purports to limit or exclude liability for personal injury or death as a result of the negligence of the Owner, its agents and sub-contractors (including the Agent).  Your statutory rights are not affected. 
  12. Complaints - We hope your holiday runs smoothly but if you do have a complaint it is essential that you report it immediately so the Agent/Owner can do their best to resolve it.  We cannot accept claims for compensation lodged after departure as it is no longer possible to investigate the problem and take remedial action.  Some of the properties are in agricultural areas and holidaymakers need to accept that there will occasionally be sounds and smells associated with countryside living that cannot be avoided.  In both town and countryside cottages you should expect some traffic noise and should check before booking if this is likely to be an issue. Neither the Owner not the Agent shall be held liable for any sudden invasion of pests or breakdown of appliances although any breakdowns will be fixed as soon as reasonably possible.  Under no circumstances will the Agent or the Owner’s liability exceed the rental paid for the property. 
  13. Access to the property - The Occupier should permit the Agent and the Owner access to the property at reasonable times for inspection or to carry out maintenance and repairs.
  14. Descriptions - Whilst every effort is made to ensure the accuracy of the property details on the website, all statements are made in good faith and are for guidance only. Photos, maps and floor plans are for illustrative purposes only.  The Agent and the Owner cannot be held responsible for changes or mistakes beyond their control.  
  15. The Law - Any disputes between you and the Owner will be governed by the exclusive law of the English courts.


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